Request Help
If your Georgia Tech assigned technology is not working as it should, you can request assistance with this form. Some common examples of IT support incidents:
- Computer is not working
- Application missing
- VPN problems
- Printing problems
- Email access issues
- Banner access
- GTReports access
- Something is physically broken
- Unable to print
- Need to borrow a computer or iPad
Banner Access
Request Banner Access for someone.
New Employee IT Onboarding
The following form should be used when a new employee is hired and needs to be setup with multiple IT Services. This form will create a request for each of the services listed since the time to fulfill the request varies for each service offered.
To prevent confusion and duplication, this form should *only* be filled out by the Hiring Manager or a designated Administrator in the department where the employee will work. It is very important to only submit this form *once* for each new hire. Please use the provided CC: field to keep everyone in the loop about this process.
Phone Support
If you are having problems with your existing Georgia Tech telephone service, you can request a repair with this form. Some common examples of repair requests:
- No Dial Tone
- Voice Mail Issues
- Cannot hear the other party
- The other party cannot hear me
- The line is noisy
- A feature is not working
- Telephone set is physically broken
- Other parties cannot call my number
- I cannot make calls
- Dropped calls
- Phone does not ring