How Do I Get Computer Support?

Self Service

The Georgia Tech Office of Information Technology hosts a fantastic Frequently Asked Questions page at https://faq.oit.gatech.edu. Many times a quick search there can provide the quickest solution. 

Email

Please send email directly to ithelp@vpss.gatech.edu  and a request will be created. You will immediately receive a response from the request system that you can reply to and communicate directly with the IT person(s) assigned to that request. 

Voicemail

Call 404-894-5889 and leave a voicemail. Voicemails will generate an email to notify the technician. The technician will either call back, send you email, or come visit you in person to assist. A service desk incident will also be created to track the request.

 
Contact the Technology Support Center (Mon-Fri 8am-5pm)

If you need assistance with your GT Account login, can’t connect to GTWifi, or need to know the status of a reported network problem you can call Georgia Tech’s Technology Support Center at 404-894-7173. In some cases, the TSC might escalate the request to specific Student Life IT staff for followup.

What to Include when making a request:

1) Name of requestor (if sending on behalf of another)
2) A descriptive subject line (i.e. “I’m receiving this error”)
3) A detailed summary of the problem and any troubleshooting methods that you have already performed