How Do I Get Computer Support?

Self Service

The Georgia Tech Office of Information Technology hosts a fantastic Frequently Asked Questions page at https://faq.oit.gatech.edu. Many times a quick search there can provide the quickest solution. 

Email

Please send email directly to ithelp@vpss.gatech.edu  and a request will be created. You will immediately receive a response from the request system that you can reply to and communicate directly with the IT person(s) assigned to that request. 

Voicemail

Call 404-894-5889 and leave a voicemail. Voicemails will generate an email to notify the technician. The technician will either call back, send you email, or come visit you in person to assist. A service desk incident will also be created to track the request.

Online Chat through Skype or Lync

If you are using Lync or Skype for Business you can chat directly with Dale Myers or Scott Riggle to request assistance. A service desk request will be created that will include a transcript of the chat conversation. 

Contact the Technology Support Center (Mon-Fri 8am-5pm)

If you need assistance with your GT Account login, can’t connect to GTWifi, or need to know the status of a reported network problem you can call Georgia Tech’s Technology Support Center at 404-894-7173. In some cases, the TSC might escalate the request to specific Student Life IT staff for followup.

What to Include when making a request:

1) Name of requestor (if sending on behalf of another)
2) A descriptive subject line (i.e. “I’m receiving this error”)
3) A detailed summary of the problem and any troubleshooting methods that you have already performed